Shipping policy
Shipping Policy
Last updated: April 2026
Order Processing
Orders are typically processed and dispatched within 0–1 business days of payment confirmation. Orders placed on weekends or UK public holidays will be processed on the next working day. You will receive a dispatch confirmation email with tracking information once your order has been shipped.
UK Domestic Shipping
We ship to all addresses within the United Kingdom using Royal Mail tracked services.
All UK orders are guaranteed to arrive, any damages or lost shipments will be refunded or replaced.
| Service | Estimated Delivery | Cost |
|---|---|---|
| Tracked 48 Hour | 2–3 business days | £2.99 |
| Tracked 24 Hour | 1–2 business days | £3.99 |
| Special Delivery / Next Day Courier | Next business day | £8.99 |
Delivery times are estimates provided by the carrier and are not guaranteed. During peak periods, delays may occur.
International Shipping
We ship internationally using tracked and insured services. All international shipments include tracking and insurance for your peace of mind. Orders impounded by Customs will not be refunded.
Europe
| Weight | Estimated Delivery | Cost |
|---|---|---|
| Up to 2 kg | 5–10 business days | £12.99 |
| 2 kg – 5 kg | 5–10 business days | £24.99 |
| 5 kg – 10 kg | 5–10 business days | £39.99 |
Rest of World
| Weight | Estimated Delivery | Cost |
|---|---|---|
| Up to 1.5 kg | 7–14 business days | £16.99 |
| 1.5 kg – 5 kg | 7–14 business days | £39.99 |
| 5 kg – 10 kg | 7–14 business days | £69.99 |
International delivery times are estimates and may vary depending on destination country, local postal services, and customs processing.
Customs, Duties & Import Taxes
All prices on sterile-solution.com include UK VAT where applicable. For international orders, customs duties, import taxes, and handling fees are the responsibility of the recipient and are determined by the destination country's customs authority. These charges are not included in our prices or shipping costs and cannot be predicted in advance.
We recommend checking with your local customs office before placing an order if you are unsure of applicable charges. Sterile Solution is not responsible for delays caused by customs processing.